Terms of Use

1. About metroOS

metroOS lets our clients view their wine cellar and collection (WineOS), storage units and bills (StorageOS) and, in future, workspace services, and contact us. It is provided free of charge to our clients.

These terms cover the app only. The services themselves (cellar, storage, workspace, wine sales) are governed by the agreements you have signed with us and the terms of the relevant shop.

2. Who may use metroOS

metroOS is for existing clients of Metropolitan, and persons they authorise, who have been invited by us and are 18 or over.

You must sign in only with an email address registered to your client account. If you ask us to add another person's email (for example an assistant), you are responsible for their use of metroOS on your behalf and must tell us when their access should end.

Keep access to your email secure. Tell us promptly if you believe someone else has accessed your account. You are responsible for activity under your account, except where it results from our failure to take reasonable care.

3. Your agreements and our records prevail

Information shown in metroOS (contracts, end dates, units, bills, balances, collection records) is provided for convenience and may be delayed or incomplete. Your signed agreements, invoices and our official records govern our services. If anything in the app differs from them, the agreements and official records prevail. Please contact us if you notice an error.

4. Paying bills in the app

You may pay certain bills in metroOS, currently by FPS (Faster Payment System) to the account shown for the relevant branch or business, and in future by other methods such as cards, Alipay or WeChat Pay through third-party payment providers.

Please check the payee and amount before paying and put the bill number in the payment remark. A payment counts as received when it is credited to our account and matched to your bill, not when you send it or upload a receipt. Uploading a receipt helps us match your payment quickly; it is not itself proof that payment was received. We do not charge fees for FPS payments; your bank's own terms and any charges apply.

If you pay the wrong amount, pay twice or need a refund, contact us; refunds and late payment are handled under your service agreement. Payments by card or e-wallet, when offered, are processed by the payment provider under its terms, and we do not receive or store your full card number.

5. Values and prices are for reference only

Values shown in WineOS are estimates calculated from market prices available to us (such as our own sales and published merchant prices) and are generally refreshed monthly. They may not reflect the condition, provenance or storage history of your bottles, and some wines cannot be valued.

Valuations are not a formal or certified valuation, an offer by us to buy or sell, or financial, investment, tax or insurance advice. Actual prices may be higher or lower. Do not rely on them for any transaction, insurance or tax purpose without independent professional advice.

Showing a value or market price does not mean Metropolitan will buy, sell, consign, auction or accept your wine at that price or at all, and nothing in metroOS creates any obligation for us to do so. Any purchase, sale or consignment requires a separate written agreement.

All information in metroOS (including valuations, market and merchant prices, price ranges, sources, critic scores, availability, contract and storage details, and figures you enter) is provided for reference only. We do not guarantee that it is accurate, complete or up to date, and to the extent permitted by law we are not liable for any loss arising from reliance on it.

6. Information you add

You may add information, such as wines you hold elsewhere. You confirm it is accurate to the best of your knowledge and that you are entitled to provide it. You permit us to store and use it to provide and improve our services, as described in the Privacy Notice. We may remove content that is unlawful, inaccurate or unrelated to our services.

7. Notices and electronic communications

You agree that we may give you information, notices and records about metroOS electronically (in the app, by email or by push notification) and that these satisfy any requirement for them to be in writing, as permitted by the Electronic Transactions Ordinance (Cap. 553).

Service notices (for example contract renewal reminders and sign-in codes) are part of the service. You can turn push notifications on or off in Settings. Marketing messages are sent only with your separate consent (see the Privacy Notice).

8. Acceptable use

You must not: access or try to access information about other clients; share your sign-in code; copy, scrape or extract data from metroOS by automated means; interfere with, probe or attack its security or operation; reverse engineer it except as permitted by law; or use it for any unlawful, fraudulent or harmful purpose.

9. Intellectual property

metroOS, its design, text, graphics, software and the Metropolitan, Metro Wine & Cellar, Metro Storage and Metro Workspace names and logos belong to Metropolitan or its licensors. We grant you a personal, non-exclusive, non-transferable and revocable licence to use metroOS for your own dealings with us. No other rights are granted.

10. Third-party services and links

metroOS may link to our online shops and to third-party services such as WhatsApp, maps, email and payment providers. These are operated under their own terms and privacy policies, which apply when you use them. Purchases are governed by the terms of the relevant shop. We are not responsible for third-party services we do not control.

11. Suspension and ending access

We may suspend or end your access to metroOS, with or without notice, if you breach these terms, to protect you, other clients or our systems, if your client relationship with us ends, or if we stop offering metroOS. You may stop using metroOS at any time and sign out in the Me tab.

Ending access to the app does not end your service agreements, which continue under their own terms, and does not affect rights or obligations that have already arisen.

12. Availability, disclaimers and liability

We aim to keep metroOS available, secure and accurate, but it may be interrupted for maintenance or reasons beyond our control. To the extent permitted by law, metroOS is provided "as is" and "as available", without warranties of any kind.

To the extent permitted by law and subject to the requirement of reasonableness under the Control of Exemption Clauses Ordinance (Cap. 71): (a) we are not liable for any indirect or consequential loss, loss of profit or opportunity, or loss arising from reliance on valuations or from temporary unavailability of the app; and (b) our total liability arising from your use of metroOS (as distinct from your service agreements) is limited to HK$1,000.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded or limited by law, or affects your rights under your service agreements.

13. Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including failures of the internet, telecommunications, cloud or email providers, power, severe weather, epidemic or government action.

14. Changes to metroOS and these terms

We may change or update metroOS, and update these terms from time to time. If we make material changes, we will ask you to review and accept the updated terms the next time you open the app. If you do not accept them, please stop using metroOS; your service agreements are not affected.

15. General

If any part of these terms is found invalid or unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours to another Metropolitan group company.

Metropolitan group companies may rely on and enforce these terms. Otherwise, no person other than you and us has any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of these terms.

16. Governing law, language and contact

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the Hong Kong courts have non-exclusive jurisdiction. If the English and Chinese versions differ, the English version prevails. Questions about these terms: info@metrowine.com.hk.